Position Summary

Answers telephone, dispatches and operates radio for Animal Services; assists citizens and visitors to shelter, maintains shelter records; types correspondence and files. Assists Animal Services Officers as needed.

Essential Functions

• Answers incoming calls; assists callers in providing information and answering questions; screens calls and route to appropriate person.
• Assists citizens and visitors to the shelter; gives and receives information as needed.
• Operates two-way radio and dispatches officers as needed.
• Files; types reports, records and correspondence.
• Collects fees for licensing, vaccinations and impoundments; processes paperwork and balances monies.
• Compiles weekly and monthly reports for shelter activity.
• Maintains records on the automated animal records management system.
• Prepares all documentations for code violations.
• Assists officers in handling and impounding animals brought to the shelter. May assist in performing humane euthanasia of animals as directed.
• Assists Animal Services Officers as needed.
• Cleans kennels as necessary.
• Performs all other related duties as assigned.

Position Qualifications

Education

• High School Diploma or GED.

Experience

• 1 year of related experience required.

REQUIRED SKILLS & ABILITIES

Ability to:

• Ability to accept responsibility and account for his/her actions.
• Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
• Ability to be punctual and attend work regularly
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to perform work accurately and thoroughly.
• Ability to communicate clearly and concisely, both orally and in writing with a wide variety of people in sensitive situations requiring courtesy and tact.
• Ability to maintain records and files on pertinent software programs.
• Ability to operate two-way radio.

Skills:

• Skill in use of personal computer including Microsoft Office, Open Office or similar word processing programs, e-mail and the internet.
• Skill in handling and working with animals.
• Good telephone skills.

• Must submit to and pass a pre-employment drug test.
• Must possess a valid State of Texas Drivers License Class “C” and good driving record as defined by City policy.
  • An applicant who does not possess a Texas Driver's License or proper class, will be allowed ten (10) working days after a job offer is made to obtain proper licensing.
• May be subject to skills testing.

Work Hours

Monday - Friday, 40 hours per week between 7 am & 7 pm

Experience job stability and attractive benefits by pursuing a full-time career in municipal government with the City of Lewisville.

• Medical, Dental, Vision Coverage
• Prescription Drug Benefits
• Health Flexible Spending Account
• Dependent Care Spending Account
• Employee and Dependent Life Insurance
• Tuition Reimbursement Program
• 15 Paid Sick Leave Days
• 20 Paid Vacation Days
• 11 Paid Holidays
• Retirement with Texas Municipal Retirement System (TMRS). Receive 2:1 match with 20 service years (credit) or at age 60 5 year vesting. Receive credit for prior public or military service as determined by TMRS.
• The option to further invest for your future with a 3.76% match for 457b plan contributions of 4%.
• Employee Assistance Program
• Accidental Death & Dismemberment Insurance
• Long Term Disability
• Workers’ Compensation
• Wellness Program and Clinic
• Employee membership discount to Thrive, LELLA, and Lake Park
• Employee recognition programs and events throughout the year